Customer damage disputes may not be the first thing you think about when considering manufacturing businesses, but it turns out it’s a large part of the manufacturing quality control process. Between multiple steps in the production cycle to transporting manufactured goods to their final destination, there are a lot of places where goods can get damaged and therefore a lot of opportunities to end up with damage disputes.
Manufacturers are expected to deliver high quality products. But how can they do this when much of the process is out of their hands?
Where Damages Happen Along The Way
No matter how secure a manufacturing process is, it seems that damages seem to pop up at some time or another. When the issues aren’t part of the production process itself, there tend to be two other locations where damage occurs:
- Transportation: Placing a large, expensive asset into a long-haul trailer and having it travel 3,000 miles can be a recipe for damage. Between actually getting the asset into the truck and its cross-country trip with other heavy, bulky items, there are plenty of places for damage to take place.
- Customer Neglect: Even when an asset is delivered in top shape, damage can still occur at the customer site. Sometimes items are left unattended overnight or for weeks on end, allowing ample time for other parties to damage the asset accidentally or on purpose.
How SignResource Improved Product Quality Through The Entire Product Lifecycle
As a manufacturer of branded signs for major companies like Shell, Burger King, Best Western, FedEx, Rite Aid and ExxonMobil, SignResource was tasked with creating high quality signs that met customer specs perfectly. As with many manufacturers, they needed a way to ensure standards were maintained through the production process and that nothing fell through the cracks. Additionally, their reliance on long haul truckers to transport signs meant they couldn’t control sign quality once signs left their facilities.
They had tried visual inspections along the production process, but it didn’t work well. And while they also tried using pictures, they found it inefficient and had no way to effectively store all of those images. No matter what they did, they still couldn’t control the transportation side of things.
Bringing Record360 in-house drastically changed their quality control process. Plant supervisors use the tool to document the sign through the production process, and easily store photos in Record360’s cloud, meaning they don’t bog down their device’s memory. They’ve even partnered with their long haul trucking company to document sign condition upon drop off to ensure that signs are delivered in tip-top shape.
Thanks to this new process, SignResource has drastically reduced damage disputes. On top of that, they’ve become even more competitive when bidding for projects now that they can prove they have an effective tool to ensure high quality control standards across the product journey. Learn more at http://www.record360.com.