Multi-unit rental and leasing companies offer the convenience of letting customers rent from one location, and then return to another. While this can be a great customer service differentiator, it can wreak havoc on trying to maintain the physical condition of each and every asset. After all, how can a location receiving a just-rented asset really know its condition when it was checked out?
Why Condition Reviews Across Locations Is So Difficult
While companies want to more efficiently check-in and check-out assets across their rental locations, many are hampered by two core issues:
- Cross-Location Information Sharing: When locations are still using paper forms to record an asset’s condition, there is no efficient way to share the collected information with a sister location. You could certainly try faxing it, or uploading and emailing a scanned version. However, these all take additional steps, and assume the original form can be easily located.
- Personnel Coordination: Accessing a condition review form from a partner site also requires coordination with individuals from that site. Given that employees are likely working with customers or checking in/checking out assets from their core location, it can be challenging to sync up with them when you need to.
How Bobcat of St. Louis Streamlined Condition Reviews Across Locations
With nine locations spread across five states, Bobcat of St. Louis faced the classic issue many multi-unit rental and leasing companies face: How to allow customers to check in and check out assets from different locations while ensuring that the asset’s condition was properly assessed.
Company personnel tried taking digital pictures before and after each rental. However, they fell into a rut. Taking photos, downloading them, and keeping them synced with a single piece of equipment was extremely messy, especially when equipment was returned to a different location. They needed a better way to check in and check out equipment without hampering customer service.
Once Bobcat implemented Record360, they finally found the streamlined solution they were looking for. By digitizing the condition review process, and using the app’s condition record upload feature, rental managers could easily call up any equipment’s previous condition review. As Mike Rust, Bobcat of St. Louis’ Corporate Rental Manager said, “All the rental manager needs to do is call up the original rental record, take a new batch of photos, and see if there’s any new damage. He no longer has to wait for a batch of photos to be found and then emailed to him.”
Customers continue to enjoy a speedy check in and check out process while Bobcat enjoys the ability to easily pinpoint new damage, no matter how many locations a piece of equipment has been in.
READY TO STREAMLINE CONDITION REVIEWS ACROSS LOCATIONS? Contact us at firstname.lastname@example.org